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Delivery Policy

Thank you for choosing Petitélle! We are committed to providing you with exceptional service and timely delivery. Please review our delivery policy outlined below:

Pre-Order Item Delivery:
For pre-order items, the estimated delivery time is within 7-14 working days. This timeframe includes processing, manufacturing (if applicable), and shipping of the pre-order items. Please note that delivery times may vary depending on the specific product and any unforeseen circumstances. We will keep you informed of any delays or changes in the estimated delivery time.

SF Express Fee:

For the first 1kg (kilogram), the fee is $25.
For each additional 0.5kg (half a kilogram), an additional fee of $7 is charged.

Free Local Shipping (Hong Kong):
We are pleased to offer free local shipping within Hong Kong on orders over HKD1299. If your order total exceeds HKD 1299, you will qualify for complimentary shipping within Hong Kong. For orders below this amount, a shipping fee will apply. The exact shipping fee will be calculated and displayed during the checkout process.

Worldwide Shipping:
We also offer worldwide shipping to customers outside of Hong Kong. To provide you with accurate shipping options and rates, please contact us through Instagram Direct Message (IG) or WhatsApp. Kindly provide your shipping address and the desired items, and our customer service team will assist you in determining the shipping cost and available shipping methods for your location.

Please note that international shipping costs, customs duties, taxes, and any other applicable fees are the responsibility of the customer. These charges may vary based on the destination country's regulations and policies.

We strive to process and ship all orders promptly. Once your order has been shipped, you will receive a confirmation email or message containing the tracking information. This will allow you to track the progress of your shipment.

If you have any further questions or require assistance with your order, please don't hesitate to contact our customer service team via email, phone, or live chat. We are here to assist you.

Thank you for choosing Petitélle. We appreciate your business and look forward to serving you.