Thank you for choosing Petitélle. We appreciate yourbusiness and look forward to serving you.
Return Policy for Petitélle Online Clothing Store:
We want you to be satisfied with your purchase fromPetitélle. Please review our return policy outlined below:
1. Defective Item:
If you receive a defective item, you may request an exchangewithin 12 days of receiving the item. The defective item will be replaced withthe same item or a similar product of equal value, subject to availability.Please note that the item must be in its original condition.
2. Sale Items:
Sale items are final sale and cannot be returned, exchanged,or refunded. We encourage you to carefully review your purchase beforecompleting the transaction.
How to Return:
1. Timeframe: You have 12 days from the shipping date ofyour order to initiate a return. Please ensure that the items and packaging arein the same condition as when you received them.
2. Return Options:
You may choose the following option for returning youritem(s):
- SF Express(Freight prepaid by the customer): You are responsible for arranging andcovering the shipping costs for the return. Please ensure that the package issecurely packed to avoid any damage during transit. We recommend using atrackable shipping method to ensure the safe return of the item.
Return Process:
To initiate a return, please follow these steps:
1. Contact our customer service team: Notify our customerservice team within the 12-day return window, providing the details of thedefective item and your order information.
2. Return Confirmation: Once your return request isapproved, our customer service team will provide you with further instructions,including the return address.
3. Packaging: Pack the item securely in its originalpackaging, ensuring that it is well-protected during transit.
4. Shipping: Arrange and pay for the return shipping usingSF Express or the shipping provider of your choice. Please retain the trackinginformation for your reference.
5. Inspection and Exchange: Once we receive the returneditem, our team will inspect it to ensure it meets the return conditions. Ifapproved, we will proceed with the exchange process and send you thereplacement item.
Please note that we reserve the right to reject returns thatdo not comply with our return policy.
If you have any further questions or require assistance withthe return process, please contact our customer service team for support.
Please note that this return policy applies only topurchases made through our online clothing store.
